Shipping policy

Ezenna ships worldwide with reliable tracked delivery. All orders are processed within 1–3 business days. Processing times do not include weekends or public holidays.

Delivery Timeframes

These are the estimated delivery windows once your order has been dispatched:

• United States: 8–10 business days

• United Kingdom: 4–8 business days

• Australia: 5–10 business days

• European Union: 6–12 business days

• Rest of World: 6–20 business days

Delivery estimates may vary during peak seasons, customs delays, or unforeseen courier issues. Ezenna is not responsible for delays caused by external carriers or customs authorities.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking link. Tracking updates may take 24–48 hours to appear.

Customs & Duties

International orders may be subject to customs fees or import taxes determined by your local authority. These charges are the customer’s responsibility.

Shipping Address Accuracy

Customers are responsible for ensuring all shipping details are correct. Ezenna is not liable for delays or losses caused by incomplete or incorrect addresses.

Lost or Stolen Packages

If a package is marked as delivered but not received, please contact the courier directly. We will assist where possible, but we are not responsible for packages confirmed as delivered to the address provided at checkout.